We understand that today’s IT teams are inundated with requests from users while trying to keep your business running and are often lacking in numbers and expertise. As a result, evaluating security alerts is often delayed and critical events which can damage your organisation are often missed.
What is more, the rapidly evolving threat landscape, makes it hard to assess, deploy and manage the security solutions necessary to keep your business safe.
Defending your business from threats often requires deploying various solutions in a layered security approach. However, all these systems need to be regularly maintained, updated and verified to make sure they continue to provide the level of security they were designed for. We can take the burden away from your IT teams by taking care of these necessary tasks in a timely manner.
Alert Management deals with any kind of Event & Alert in the Cyber Security and IT services. A well-defined and controlled process leads to the effective handling of these events and alerts. Event & Alert Management is triggered by occurrence of noticeable signals or messages which has significance for the services of infrastructure. Typically, these events and alerts are generated by monitoring tools,) such as IDR, EDR solutions, Firewalls or IT services. Each Event & Alert is classified by determining its significance, analysed and handled reflecting a handling rule. Handling is done by human or automated operations and might be followed up by a set of actions. Events and alerts which are critical for the delivery of defined Class of services are forwarded to Incident, Problem, Change Management and report.